Return & Refund Policy

Return & Refund Policy

Change of Mind

Return window: You have 14 days from the date your order is delivered to request a return.

Condition: Items must be unused, in their original condition, and in their original packaging.

How to start a return: Email contact@hairio-pro.com with your order number, and we'll send you return instructions.

Return shipping: Return shipping is the customer's responsibility.

Restocking fee: We do not charge a restocking fee.

Refunds: Once your return has been received and inspected, we'll notify you of the refund status. If approved, the refund will be issued to your original payment method. Your bank or card issuer may require additional time to process and post the refund.

Damaged, Lost, or Quality Issues

If your order arrives damaged, is lost in transit, or has a product quality issue, contact us at contact@hairio-pro.com as soon as possible. We'll arrange a replacement at no cost to you.

Order Changes & Cancellations

Because we begin processing orders quickly, we're not able to guarantee changes or cancellations once an order is placed. Contact us right away and we'll do what we can before it ships.